Warranty and Guarantee
Understanding the ARECH Warranty and Guarantee Policy rules
This Warranty and Guarantee Policy document supplements the ARECH Terms and Conditions of Sale, in case of any contradiction or inconsistency, the latter will prevail.
- Warranty Cover
- Warranty Duration
- Warranty Condition
- Performance Assurance
Who is covered by ARECH Warranty and Guarantee Policy?
This ARECH Guarantee Policy is granted to end users owning ARECH products only.
What assurance is covered by ARECH Warranty and Guarantee Policy?
ARECH Warranty and Guarantee that its products, when delivered in new condition, in the original packaging, sold directly, and used in normal conditions, are free from any defects in manufacturing, materials, and workmanship.
The ARECH Warranty and Guarantee shall apply only to the extent that the products or any parts thereof have been installed and serviced by skilled technical personnel certified by ARECH.
The ARECH Warranty and Guarantee shall only apply if the mandatory preventive maintenance actions as described in the technical documentation have been executed.
ARECH Warranty and Guarantee starts on the shipment date of products. If ARECH is responsible for onsite acceptance, the warranty starts when a product is taken into use.
- The warranty period: 3 years warranty for Cree LED’s
- The warranty period: 2 years warranty for Nationstar gold-wire LED’s
Difference between Warranty and Guarantee
What is ARECH Warranty?
The ARECH Warranty is a formal commitment made by ARECH, a leading manufacturer of LED display products, to provide repair or replacement services for products that fail to meet quality standards within a specified period.
This warranty usually covers defects in materials and workmanship, ensuring that customers receive products that perform as expected. The ARECH Warranty typically spans a predetermined time-frame, often ranging from one to five years, depending on the specific product.
Key Features of ARECH Warranty
1). Coverage for Defects: The ARECH Warranty specifically addresses defects in materials and workmanship. If an LED display malfunctions due to a manufacturing error, the warranty ensures that the customer will not bear the cost of repairs or replacements.
2). Timeframe: The warranty is valid for a specified duration. For instance, certain LED displays may come with a three-year warranty, meaning that any defects occurring within that period will be addressed by ARECH.
4). Conditions for Validity: To maintain the validity of the ARECH Warranty, customers must adhere to certain terms and conditions. This may include proper installation, regular maintenance, and avoiding misuse. Repair or Replacement: When a product is deemed defective under the ARECH Warranty, the company may choose to either repair the item or replace it entirely, based on the severity of the issue and company policies.
5). Limitations: The ARECH Warranty is not all-encompassing. Certain factors, such as physical damage, water exposure, or unauthorized modifications, may void the warranty.
What is ARECH Guarantee?
On the other hand, the ARECH Guarantee offers a different type of assurance to customers. This guarantee signifies a promise of satisfaction regarding the performance and quality of LED display products. While the ARECH Warranty focuses on technical defects, the ARECH Guarantee encompasses broader promises related to the overall user experience.
Key Features of ARECH Guarantee
1). Satisfaction Promise: The ARECH Guarantee emphasizes customer satisfaction. If a customer is not satisfied with their purchase, the guarantee is designed to address their concerns, potentially through refunds, exchanges, or additional support.
2). Broader Scope: Unlike the ARECH Warranty, which is limited to defects, the ARECH Guarantee covers other aspects such as performance, usability, and customer service experiences.
3). Timeframe: The duration of the ARECH Guarantee may differ from the warranty period. For instance, a customer might have a 30-day satisfaction guarantee, allowing them to return the product if they are not happy with it.
4). Customer-Centric Approach: The ARECH Guarantee reflects a commitment to customer care. It aims to foster trust and confidence in the brand by assuring customers that their needs will be met even after the purchase.
5). Flexibility: The terms of the ARECH Guarantee may offer more flexibility compared to the ARECH Warranty. Customers might have various options for resolution if they are dissatisfied with their product.
What are the types of service guarantees?
There in the world are 2 types of service guarantees:
- Specific guarantee: This type promise superior performance on specific attributes (price, delivery etc.),
- Unconditional guarantees. while unconditional guarantees promise the good performance on all aspects of service.
The ease of Warranty and Guarantee Policy from ARECH LED Display Factory is unmatched!
What assurance is not covered by ARECH Warranty and Guarantee Policy?
The Guarantee from ARECH does not apply to consumables (lamps, liquids, filters, reflectors, fans, pumps, power supplies, etc.).
The ARECH warranty policy does not cover defects resulting from improper use, failure to follow operating instructions as mentioned in the technical documentation.
This ARECH Guarantee does not cover defects resulting from accidents, unauthorized alteration, or modification of the original condition. Or product being connected to or used in combination with other equipment, products, or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the installation manual (such as high temperatures, humidity, dust, power surges…).
In no event shall ARECH be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause. Please contact us for any other guarantee policy.
What we will do about ARECH Guarantee Policy?
ARECH will be responsible for repairing any defective parts under warranty and returning the repaired ones to the client. We also provide some free accessories such as a power supply, modules, and control card to facilitate maintenance.
What will not do for ARECH Warranty Guarantee Policy?
Pay shipping, insurance, or transportation charges, or pay any import fees, duties, and taxes.
ARECH Warranty and Guarantee Policy responsibility:
ARECH Assurance about Guarantee Policy is something that we take seriously for all our clients, we offer lifetime service for our products, followed by Full Assistance and Services.
We can provide effective service according to a mutual agreement if there is a problem with your LED Display which is not bought from us. After the warranty period, we will still provide life-long maintenance and only charge for material costs and labor costs.
We ensure to all our clients Guarantee all the terms, quality and satisfaction performance for all our products, we have the higher level for LED Display market.
We try to improve and adapt to the new technology and come with new ideas to be on top level all the time.
ARECH assurance is not just what we take and write on paper!
ARECH Warranty and Guarantee Policy terms and definition
Warranty, is often confused with the term guarantee, which implies a commitment given by the seller concerning the product quality. The main difference between warranty and guarantee is that while the former is written, the latter is implied.
Warranty and Guarantee ARECH Policy, 1st best deals for you!
Definition of Warranty and Guarantee
The guarantee is defined as the promise for the after-sales performance of the product or service. It expresses that the manufacturer has given promise regarding the content, quality or performance of the product and in case, the obligation is not fulfilled then the manufacturer will replace or repair the product or the money paid as consideration will be refunded. Although, it is valid up to a fixed time only. Guarantee adds to the rights of the consumer.
In the contract of guarantee, there are three parties, i.e. surety, the principal debtor, creditor where the manufacturer acts as a surety, if the performance of the product is below average.
Definition of Warranty and Guarantee
Warranty is defined as an assurance given by the manufacturer or seller to the buyer that the specified facts about the product are true. It is a collateral condition to the main objective of the contract. It specifies that the particular product is up to the standard, i.e. quality, fitness and performance. It applies to tangible objects like machines, electronic equipment etc.
In case if the product does not satisfy the set standards, then the manufacturer will repair it or replace its defective part, or it will be completely replaced. There are two types of warranty, i.e. express or implied.
Specific guarantees promise superior performance on specific attributes (price, delivery etc.), while unconditional guarantees promise the good performance on all aspects of service.
Distinction between specific guarantees and unconditional guarantees
The distinction between specific guarantees and unconditional guarantees is essential in understanding how businesses can build trust and credibility with their customers, as well as how they can differentiate their service offerings.
Specific Guarantees Definition: Specific guarantees focus on particular attributes of a product or service, promising superior performance in those areas. These guarantees are often measurable and can be clearly defined. EXAMPLE:
- Price Guarantee: A store might offer a price match guarantee, promising to match a competitor’s lower price on identical items.
- Delivery Guarantee: An online retailer may guarantee that orders will arrive within a specific time-frame, such as “next-day delivery” or “same-day delivery.”
- Quality Guarantee: A manufacturer may guarantee that a product will be free from defects for a certain period of time or that it will perform up to certain specifications.
- Benefits:
- Clarity: Customers know exactly what to expect, which can make decision-making easier.
- Targeted Marketing: Businesses can highlight their strengths in specific areas to attract certain customer segments.
- Risk Mitigation: Addressing specific concerns can reduce perceived risk, encouraging customers to make a purchase.
- Drawbacks:
- Limited Scope: While specific guarantees can address particular concerns, they may leave other aspects of service unaddressed.
- Potential for Disappointment: If the specific guarantee is not met, customers may feel let down, even if other aspects of service were satisfactory.
Unconditional Guarantees Definition: Unconditional guarantees provide a broader promise of good performance across all aspects of service, without limitations or conditions. They aim to ensure overall customer satisfaction. EXAMPLE:
- Satisfaction Guarantee: A company might promise that if a customer is not satisfied with their purchase for any reason, they can return it for a full refund.
- Lifetime Guarantee: Some products come with a lifetime warranty, promising replacement or repair regardless of the circumstances, as long as the product is used as intended.
- Benefits:
- Comprehensive Assurance: Customers feel secure knowing that they are protected on all fronts, which can enhance overall satisfaction.
- Trust Building: Unconditional guarantees can build a strong relationship of trust between the company and its customers, as it shows confidence in the overall quality of the product or service.
- Customer Loyalty: When customers feel fully supported, they are more likely to return and recommend the service or product to others.
- Drawbacks:
- Higher Risk for Businesses: Offering unconditional guarantees can lead to increased return rates or claims, which may impact profitability.
- Potential for Abuse: Some customers may take advantage of the system, leading to losses for the business.
Conclusion: Both specific and unconditional guarantees serve important roles in customer service and marketing strategies. Businesses must carefully consider their target audience, market positioning, and operational capabilities when deciding which type of guarantee to implement. By balancing the two types of guarantees, companies can effectively manage customer expectations, enhance satisfaction, and foster loyalty.
While both ARECH Warranty and ARECH Guarantee serve to protect customers, they do so in fundamentally different ways. Understanding these differences is crucial for making informed purchasing decisions.
1. Focus Areas
The primary distinction lies in their focus. The ARECH Warranty and Guarantee concentrates on defects in materials and workmanship, ensuring that the product operates as intended. In contrast, the ARECH Warranty and Guarantee addresses overall customer satisfaction, encompassing product performance and user experience.
2. Duration
The duration of the ARECH Warranty and Guarantee can vary significantly. Warranties typically last for several years, while guarantees may only cover a short period, such as 30 days or a few months. This difference in time-frame impacts how customers perceive the reliability of the product.
3. Types of Coverage Warranty and Guarantee
The coverage provided by each is also different. The ARECH Warranty is limited to repair or replacement for defective items, whereas the ARECH Guarantee provides a broader safety net for customer satisfaction issues. For example, if a customer finds the brightness of an LED display unsatisfactory, the ARECH Guarantee might allow for an exchange or refund, while the warranty would not address this concern.
4. Conditions and Limitations for Warranty and Guarantee
Both the ARECH Warranty and ARECH Guarantee come with specific terms and conditions, but the nature of these conditions differs. The warranty might require proof of proper installation and maintenance, while the guarantee could focus more on the customer’s satisfaction with the product’s performance.
5. Customer Engagement on Warranty and Guarantee policy
The ARECH Guarantee is more customer-eccentric, aiming to enhance the customer experience post-purchase. The ARECH Warranty and Guarantee, while essential for product reliability, does not necessarily engage with customers regarding their experience or satisfaction.
Importance of Understanding ARECH Warranty and Guarantee
Understanding the differences between ARECH Warranty and ARECH Guarantee is vital for several reasons:
1. Informed Purchasing Decisions about Warranty and Guarantee
When customers are well-informed about the protections offered by ARECH Warranty and Guarantee, they can make better purchasing decisions. Knowing what to expect in terms of product reliability and satisfaction can help customers choose the right LED display for their needs.
2. Financial Protection
Both the ARECH Warranty and ARECH Guarantee offer financial protection to customers. The warranty prevents unexpected repair costs for defective products, while the guarantee ensures that customers do not waste their money on products that do not meet their expectations.
3. Trust in the Brand
A clear understanding of the ARECH Warranty and ARECH Guarantee can foster trust in the ARECH brand. When customers know that they have reliable protections in place, they are more likely to feel confident in their investment.
4. Enhanced Customer Experience
By recognizing the differences between the warranty and guarantee, customers can better navigate their interactions with ARECH. This knowledge can lead to improved satisfaction, as customers will know the appropriate channels to address any issues they may encounter.
