This page is the formal Warranty & Guarantee policy for ARECH LED displays. The policy supplements the ARECH Terms and Conditions of Sale; if any contradiction or inconsistency arises between the two documents, the Terms and Conditions take precedence. Customers should familiarise themselves with both documents to understand their rights and ARECH commitments under the sale.

The policy applies to end-users who own ARECH products -- the customer who specified and installed the display, or the integrator who delivered it to the end client. The relationship is direct between ARECH and the named end-user owner of the product.

WHAT THE WARRANTY COVERS

Defects in Manufacturing, Materials, and Workmanship

  • Manufacturing

    Defects introduced during the assembly process at the ARECH factory.

  • Materials

    Defects in the components sourced from named brand partners.

    Partners and brands →

  • Workmanship

    Defects in the labour and assembly discipline applied during production.

WARRANTY DURATION

Two Tiers Based on the LED Chip Inside the Cabinet

The warranty period starts on the product shipment date. If ARECH is responsible for on-site acceptance, the warranty begins when the product is officially taken into use. LED chip provenance per project is documented at quote stage and confirmed on the shipping paperwork.

WARRANTY VS GUARANTEE

Two Contractual Terms, Two Distinct Scopes

Read both before signing.

  • A

    The ARECH Warranty

    A formal, written commitment to repair or replace products that fail to meet quality standards due to defects in materials or workmanship within the defined window. Coverage scope: defects in materials and workmanship. Duration: 2 or 3 years per the LED chip tier. Conditions: proper installation by certified personnel, scheduled preventive maintenance, no misuse. Action: repair or replacement, chosen by ARECH based on the severity of the defect.

  • B

    The ARECH Guarantee

    A broader assurance covering overall after-sales performance and customer satisfaction. Satisfaction promise: if the product underperforms against the quoted spec, ARECH addresses the gap. Broader scope: covers performance, usability, and customer-service experience -- not only material defects. Flexibility: resolution options may include repair, replacement, refund, exchange, or additional support depending on the case.

EXCLUSIONS

Six Categories Not Covered by the Warranty

  • Consumables

    Items subject to expected replacement across normal use -- lamps, liquids, filters, fans, pumps, and individual power supplies considered on a wear basis.

  • Improper use

    Defects resulting from failure to follow the operating instructions in the technical documentation.

  • Accidents and alterations

    Defects resulting from accidents, unauthorised alteration, modification of the product original condition, or connection to incompatible equipment or systems.

  • Environmental factors

    Damage caused by failure to respect installation requirements -- exposure to high temperatures, humidity, dust, power surges, or other environmental conditions outside the documented spec.

  • Wear and tear

    Defects or damage caused by normal wear and tear over the product service life.

  • External causes

    Any damage caused by external factors beyond ARECH reasonable control.

ARECH RESPONSIBILITIES

What ARECH Will Do (and Will Not Do)

  • Repair defective parts

    Parts covered under the warranty are repaired by ARECH and the repaired product is returned to the customer.

  • Free spare accessories

    Spare power supplies, modules, or control cards are provided to facilitate maintenance as needed during the warranty window.

  • Lifetime after-warranty service

    Following warranty expiry, ARECH continues to provide maintenance and repair support, charged at materials-plus-labour cost.

  • Freight, duties, and taxes

    ARECH does not pay shipping, insurance, transportation, import fees, duties, or taxes related to warranty claims. The customer covers freight in both directions under standard international-trade practice.

SERVICE GUARANTEE CATEGORIES

Two Categories of Service Guarantee

  • Specific guarantees

    Concrete commitments on measurable attributes -- quoted pricing, quoted delivery time, quoted technical specifications. If ARECH writes the number into the quote, the number holds.

  • Coverage guarantees

    Broader commitments across the service experience -- response window, resolution discipline, engineer continuity across the project, post-warranty support availability. These are operating principles applied consistently across the customer base.

    Read support model →

CLAIM PATH

Six Steps From First Report to Close-Out

  1. Identify the issue

    Document the symptom (pixel defect, brightness drift, mechanical issue, control failure) with photos or video if helpful.

  2. Contact ARECH

    Email overseas@arechtech.com or phone +86 755 2319 1723, or use the contact page. Include the original purchase reference, the install location, and the issue description.

  3. Engineering review

    The assigned engineer reviews the case and confirms whether the issue falls under the warranty.

  4. Resolution path

    ARECH proposes the resolution -- repair on-site, repair at the factory, or part replacement -- and the timeline.

  5. Logistics

    The customer arranges freight on the customer-side legs; ARECH arranges the factory-side work and the spare-part dispatch.

  6. Close-out

    The repair or replacement is verified; the warranty period continues to run on the affected component per the policy.

Lead with Light.

A display rated for decades of service needs a policy that runs alongside it. The formal warranty handles defects in materials and workmanship inside the 2-or-3-year window. The broader guarantee covers performance, satisfaction, and the lifetime after-warranty service relationship. Together they form the protection structure around every ARECH LED display.

For any specific question on coverage, duration, or claim handling, get in touch and the engineering team responds directly.

FAQ

Warranty & Guarantee -- frequently asked questions.

How long does the ARECH LED display warranty last?
Two warranty tiers based on the LED chip inside the cabinet: 3 years for LED displays built with Cree (Wolfspeed) LEDs, and 2 years for LED displays built with Nationstar gold-wire LEDs. The warranty period starts on the product shipment date, or on the on-site acceptance date if ARECH is responsible for the on-site acceptance.
What does the ARECH warranty cover?
Defects in materials and workmanship on products delivered in new condition, in their original packaging, sold directly by ARECH or an authorised partner, and used under normal conditions per the technical documentation. ARECH repairs or replaces affected parts at no charge during the warranty window.
What is NOT covered by the ARECH warranty?
Six exclusions: consumables (lamps, liquids, filters, fans, pumps, individual power supplies on a wear basis); damage from improper use against the technical documentation; accidents, unauthorised modifications, or connection to incompatible equipment; environmental damage from exposure outside the install spec (high temperature, humidity, dust, power surges); normal wear-and-tear over time; external causes beyond ARECH control.
What is the difference between the ARECH Warranty and the ARECH Guarantee?
The Warranty is a written, time-bound commitment covering defects in materials and workmanship -- repaired or replaced at ARECH cost during the warranty window. The Guarantee is a broader promise of overall performance and customer satisfaction across the service life -- covers performance commitments, customer-service experience, and the lifetime after-warranty service relationship.
What does ARECH ship freight and customs?
ARECH handles the warranty repair work and the spare-part shipment from the factory; the customer covers freight, insurance, and any import duties or taxes back to the customer location. Customs paperwork and HS coding are prepared by ARECH so the shipment clears on the customer side without back-and-forth.
What support is available after the warranty period?
Lifetime after-warranty service. ARECH provides repair and maintenance support after the warranty expires; charges apply to materials and labour. Effective service is available even for LED displays that were not originally purchased from ARECH, by mutual agreement with the engineering team.
WARRANTY SUPPORT

Talk to ARECH Warranty Support

For any specific question on coverage, duration, or claim handling, get in touch and the engineering team responds directly.

Email
overseas@arechtech.com
Phone
+86 755 2319 1723
Open a Warranty Question