CONTACT · ENGINEERING TEAM · GLOBAL DELIVERY
One Email or One Phone Call Away From the Engineering Team That Builds Your Display.
Skip the distributor chain. Reach the people who design, calibrate, and ship the panel. A new inquiry usually gets a reply inside one business day.
Three Ways to Reach the Team
Lighting Up Your World, One Pixel at a Time!
Every channel below lands at the same desk. Whichever route you pick, you reach the engineering team that designs and builds the displays — no distributor, no third-party support layer, no inbox handover.
Best for first inquiries with attachments (venue drawings, renderings, content briefs). Replies typically inside one business day.
Phone
Best for time-sensitive questions, existing-project escalations, or scheduling a video walkthrough of the factory. Factory time zone is UTC+8 (Shenzhen, China).
Online inquiry form
Send a structured inquiry through the contact form on this page (below). Routes directly to the engineering team.
Office & Factory Address
The factory and office both operate from one Shenzhen, China site:
Office & Factory — Guangming District
ARECH Technology Ltd.5&6F, BLK 8, Huihao Industrial Park
No. 61 Jinan Road, Guangming District
Shenzhen, China — ZIP 518106
This is the production site. Shipments leave from here. Factory visits and tours route to this address.
Send us a message
Tell us what you're building. We'll reply within one business day — from a person, not a ticket system.
What to Include in a First Inquiry
For a useful first reply, include as much of the following as you have ready:
- Venue. Indoor or outdoor. Permanent or temporary. Geographic location.
- Closest viewer distance. The single most important spec input; it drives the pitch recommendation.
- Install context. Flush wall, suspended, freestanding, pole-mounted, curved framework, or other.
- Content brief. Static creative, dynamic video, presentations, dashboards, live broadcast.
- Ambient light. Controlled interior, sunlit atrium, direct outdoor sun, mixed conditions.
- Rough timeline. When does the install need to be live by.
- Budget framing. Optional but helpful for routing to the right product variant.
With those answers in hand, the engineering team can typically recommend a specific product family, a model variant, a pitch, a price range, and a delivery window in the first reply.
What Happens After You Get in Touch
A typical first-reply flow:
- Inquiry lands. Email, phone message, or form submission routes to the assigned engineer.
- Spec review. The engineer reviews the brief against the product range and the project context.
- First reply. Comes back with a product family recommendation, a model variant or two to evaluate, an indicative price band, a delivery window, and any follow-up questions.
- Quote development. If the customer wants to proceed, the engineer locks the spec and develops a formal quote with freight and incoterms.
- Order and production. Standard configurations ship within 15 to 25 working days after order confirmation; large or custom orders carry a project-specific lead time.
- Install handover. Cabinet delivery, calibration handover, install support, and the start of the warranty period.
The same engineer carries the customer relationship across the entire flow.
Why Customers Contact ARECH
Six common reasons people get in touch.
- Specification recommendation. "We have a venue and a brief, so what should we be specifying?" One pre-sales call routes that question to the right engineer.
- Custom display feasibility. Bespoke shapes, irregular outlines, non-standard pitches: send an early-stage sketch and the team confirms feasibility against it.
- Fleet expansion. Rental houses and integrators growing a fleet of ARECH cabinets can ask the team to scope the unit economics against their own rental rates.
- Project review for a major install. Architects and AV consultants who want a manufacturer's opinion on the spec they are about to publish.
- Active-project support. Customers in the middle of an install needing engineering guidance on a specific question.
- Factory visit or video tour. Buyers who want to see the production line before committing. Physical visits and video walkthroughs are both available.
Before you write, a few common questions.
How do I contact ARECH?
Where is ARECH located?
What information should I include in an inquiry?
Can I visit the ARECH factory?
What is the response time for an inquiry?
Adjacent Information
For background reading before reaching out, the following pages may help frame the conversation:
- About ARECH: the company hub covering who we are, what we build, and who we work with.
- Product range hub: the five product families and their spec tables.
- ARECH Factory: production-line walkthrough.
- Assistance & Support: the service model behind every product.