- ARECH Support & Service Policy -

Technical Department contact and program:

Working hours (Monday-Friday) 08:30-12:00, 13:30-18:00

Online response time: 24 hours service response

Technical service phone: 86 755 2919 1985 (Working hours: 08:30-22:00)

Technical service email: technical@arechtech.com

WeChat: 131358057268

WhatsApp: 13158057268

Service case cover:

I: Hardware failure in the display, include: LED module failure, power supply failure, connector failure, controller failure, software failure, etc.

II, Software failure in the display, include content management failure, configuration failure, program failure, intelligence setup failure, etc.

III. Technical guidance for the project demands include simulation schematics, power distribution diagram, and technical support for your bidding

IV. Online support service is available during working hours.

V. On-site service is available.

VI. Training service

In today’s competitive marketplace, good technical skills and verified knowledge make a difference. That’s why we offer a certified training program, providing a full suite of training courses.

- - The things about how to manage the LED screen’s software.
  - The remote management system to control LED screen networks and fleets from the cloud.
  - How to set up the LED display with different installation methods in a short time.
  - How to perform the maintenance tasks on the LED screen.
  - How to create professional-standard video campaigns.

ARECH responsibility for Support & Service:

ARECH after-sale Service is something that we take seriously for all our clients, we offer lifetime service for our products, followed by Full Assistance and Services.

We can provide effective service according to a mutual agreement if there is a problem with your LED Display which is not bought from us. After the warranty period, we will still provide life-long maintenance and only charge for material cost and labor cost.

We guarantee to all our clients, quality and satisfaction performance for all our products, we have a higher level for LED Display market. Always we try to improve and adapt to the new technology and come with new ideas to be on top level all the time.

We assure the quality, that’s why we do quantity!

– Stability guides consistent development
– Stability leads to the active possibility
– Stability creates a brighter future

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Contact

Headquarters and Factory Address:
2F BLG1, Xintaiyang Industrial Park, NO. 114 Zhulongtian Road, Shiyan Street, Baoan District, Shenzhen, China