ARECH after sale Assistance - badge-warantee-2-ARECH Warranty & Guarantee
ARECH after sale Assistance badge-guarantee-ARECH Warranty & Guarantee

- ARECH Warranty & Guarantee Policy -

This Warranty document supplements the ARECH Terms and Conditions of Sale, in case of any contradiction or inconsistency, the latter will prevail.

Who is covered?

This warranty is granted to end users owning ARECH products.

What assurance is covered?

ARECH warrants that its products, when delivered in new condition, in the original packaging, sold directly and used in normal conditions, is free from any defects in manufacturing, materials, and workmanship.

The warranty shall apply only to the extent that the products or any parts thereof have been installed and serviced by skilled technician personnel certified by ARECH.

The warranty shall only apply if the mandatory preventive maintenance actions as described in the technical documentation have been executed.

Warranty starts on the shipment date of products. If ARECH is responsible for onsite acceptance, the warranty starts when a product is taken into use.

      • The warranty period: 3 years warranty for Cree LED’s
      • The warranty period: 2 years warranty for Nationstar gold-wire LED’s

What assurance is not covered?

The warranty does not apply to consumables (lamps, liquids, filters, reflectors, fans, pumps, power supplies, etc.).

The warranty does not cover defects resulting from improper use, failure to follow operating instructions as mentioned in the technical documentation.

This warranty does not cover defects resulting from accident, unauthorized alteration or modification of the original condition, or product being connected to or used in combination with other equipment, products, or systems (hardware and/or software) not compatible with the product or not respecting the installation requirements as defined in the installation manual (such as high temperatures, humidity, dust, power surges..).

In no event shall ARECH be liable for any defects, failures, loss of or damage caused by or resulting from wear and tear, any external cause.

What we will do?

ARECH will be responsible for repairing any defective parts under warranty and returning the repaired ones to the client. We also provide some free accessories such as power supply, modules and control card to facilitate maintaining.

What will not do?

Pay shipping, insurance or transportation charges, or pay any import fees, duties and taxes.

ARECH Warranty & Guarantee responsibility:

ARECH Assurance about Warranty and Guarantee is something what we take seriously for all our clients, we offer lifetime service for our products, followed by Full Assistance and Services.

We can provide effective service according to mutual agreement if there is problem with your LED Display which is not bought from us. After warranty period, we will still provide life-long maintenance, and only charge for material cost and labor cost.

We guarantee to all our clients, quality and satisfaction performance for all our products, we have the higher level for LED Display market. Always we try to improve and adapt to the new technology, and come with new ideas to be on top level all the time.

ARECH assurance is not just what we take and write on the paper!

We assure the quality, that’s why we do quantity!

Contact

Headquarters and Factory Address:
2F BLG1, Xintaiyang Industrial Park, NO. 114 Zhulongtian Road, Shiyan Street, Baoan District, Shenzhen, China

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